Refund policy
REFUND POLICY
This policy explains how refunds work for services and for digital products sold
by Buscemi IT Solutions LLC. Different rules apply to each, so read the section
that matches what you purchased.
By purchasing from us, you agree to this policy.
1. TWO CATEGORIES
Services are ongoing or project-based work we perform for you, including SEO,
paid advertising management, social media marketing, conversion rate
optimization, website design and development, email and SMS automation, and brand
strategy consulting.
Digital products are downloadable or instantly accessible files, templates,
guides, and other prepared materials sold through this site.
Services are handled under section 2. Digital products are handled under section
4.
2. SERVICES
Refunds on services are decided case by case. There is no automatic refund window
and no fixed formula, because every engagement has a different scope, a different
timeline, and a different definition of what success looks like.
What governs a service refund, in order:
First, the written quote, proposal, or contract for your engagement. If it
contains refund, performance, or termination terms, those terms control and
override this policy.
Second, the work actually performed at the time of the request. Labor and time
already spent are not returnable.
Third, a direct conversation between you and us to reach an outcome both sides
accept.
Because services are delivered as labor, our default position is that completed
work is billable and not refundable. That default can be adjusted by agreement,
and we would rather resolve a problem than defend a position.
3. PERFORMANCE AND RESULTS
We do not guarantee specific rankings, traffic, leads, conversion rates, revenue,
or return on investment, and results are not by themselves grounds for a refund.
Digital marketing depends on your market, your competition, your pricing, your
product, your budget, and changes made by platforms we do not control.
Where an engagement includes performance-based terms, those terms are written
into your contract and define exactly what is measured, how it is measured, over
what period, and what happens if the target is missed. Only the terms written in
your contract apply. Nothing on this site creates a performance guarantee.
If your contract has no performance clause, refunds are handled under section 2.
4. DIGITAL PRODUCTS
All sales of digital products are final. We do not offer refunds, exchanges, or
cancellations on digital products.
This applies from the moment the purchase completes and access is delivered,
whether or not you have downloaded or opened the file. Because digital products
are delivered instantly and cannot be returned, we treat the sale as complete on
delivery.
By completing a digital product purchase, you acknowledge that you are receiving
immediate access and that you waive any right to a refund.
Read the product description before purchasing. If anything about what is
included is unclear, contact us first and we will answer before you buy.
5. WHEN WE WILL MAKE IT RIGHT
The no-refund rule on digital products covers change of mind, buying the wrong
item, and deciding the material was not what you hoped. It does not cover our
mistakes.
Contact us and we will fix it if:
- The file is corrupted, incomplete, or will not open
- You were charged more than once for the same item
- You did not receive access to what you paid for
- The product delivered is materially different from what was described
Our first remedy is to correct the problem, resend the file, or provide the
correct product. Where we cannot resolve it, we will consider a refund at our
discretion.
6. CHARGEBACKS
If you have an issue with any purchase, contact us before filing a dispute with
your bank or card provider. Most problems are faster to solve directly.
Filing a chargeback without contacting us first may result in the loss of access
to purchased materials and removal from any active engagement or affiliate
program.
7. HOW TO REQUEST A REFUND OR RAISE AN ISSUE
Contact us at [EMAIL] or 708-897-1913 and include:
- Your name and the business name on the account
- What you purchased and roughly when
- The order number, for digital product purchases
- What the problem is and what outcome you are looking for
We aim to respond within [X] business days. For services, expect a conversation
rather than a form decision, since the answer depends on your contract and the
work performed.
8. CHANGES TO THIS POLICY
We may update this policy at any time. The version posted at the time of your
purchase applies to that purchase.
9. CONTACT
Buscemi IT Solutions LLC
708-897-1913